Reference Interactions in the Digital Age: Revising the RUSA Behavioral Guidelines
June 27th, 2005 by Rick RocheJoe Janes said that if your reference librarians will not get out from behind the desk to “rove through the reference area offering assistance whenever possible,” as prescribed in Guidelines for Behavioral Performances of Reference and Information Service Providers, telling you that roving is unprofessional, you should fire them. His response to a question [...]
