Website management and User Experience

Heatmaps with Hotjar

heatmap of Langsdale Library's website homepage

“A picture is worth a thousand words,” so goes the old saying. When it comes to web design, heatmaps provide a powerful illustration of this principle. Heatmaps show an aggregation of users’ clicks and mouse movement on your webpage. User activity is represented through a color gradient, blue or green coloration indicate areas of the page with lower levels of activity and yellow, orange, and red signify areas of high user activity. The visual nature of heatmaps make them a key concept that should be in the toolbox of any library web designer or administrator. Often web librarians need to work hard to advocate for (or against!) changes to the library website. Whether these conversations happen within the library or with an outside web development company, heatmaps can help bolster your argument that specific elements on your site are worth significant attention and improvement given their high levels of user…

Committees and Interest Groups

Why We Need to Encrypt The Whole Web… Library Websites, Too

The Patron Privacy Technologies Interest Group was formed in the fall of 2014 to help library technologists improve how well our tools protect patron privacy.  As the first in a series of posts on technical matters concerning patron privacy, please enjoy this guest post by Alison Macrina. When using the web for activities like banking or shopping, you’ve likely seen a small lock symbol appear at the beginning of the URL and noticed the “HTTP” in the site’s address switch to “HTTPS”. You might even know that the “s” in HTTPS stands for “secure”, and that all of this means that the website you’ve accessed is using the TLS/SSL protocol. But what you might not know is that TLS/SSL is one of the most important yet most underutilized internet protocols, and that all websites, not just those transmitting “sensitive” information, should be using HTTPS by default. To understand why TLS/SSL…