User experience (UX) design has a solid foundation in the consciousness of libraries. At last year’s LITA Forum there were three sessions with “UX” in the title, one for each day of the conference. UX design has made libraries more—to use Aaron Schmidt and Amanda Etche’s phrase—useful, usable, and desirable for users. However, as an application specialist I primarily work with staff that run the daily operations of our library systems, such as our integrated library system and interlibrary loan applications. I wondered how the insights of user experience design for front-end users could be applied to back-end users to help me do my job. How could I make working with library systems less frustrating for staff, to help them better serve our users? “…creating better experiences for staff is a win-win: improving EX improves employees’ ability to serve users.” While I found an abundance of library-specific literature on user…
UX? What About EX? Exploring Employee Experience Design for Libraries
