UX? What About EX? Exploring Employee Experience Design for Libraries

Image of library service point

User experience (UX) design has a solid foundation in the consciousness of libraries. At last year’s LITA Forum there were three sessions with “UX” in the title, one for each day of the conference. UX design has made libraries more—to use Aaron Schmidt and Amanda Etche’s phrase—useful, usable, and desirable for users. However, as an […]

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A Chinese and American librarian talk user research and intellectual property

students studying in the library

In April 2018, I traveled to China and presented research on user research and information literacy at the Beijing Normal University (BNU) and the Southwest University of Political Science and Law in Chongqing. Both universities have relationships with the University of Montana, and ours was one of many diplomatic/academic trips that zig-zag across the Pacific […]

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IA & UX Meet Library Technology

The class I enjoy the most this semester at Indiana University is Information Architecture. It is a class where theory and practical application are blended so that we can create something tangible, but also understand the approaches – my favorite kind! As usability.gov defines it, Information Architecture (IA) “focuses on organizing, structuring, and labeling content in […]

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