Advice for the New Systems Librarian – Building Relationships

Teamwork by Willian Richardson is licensed under CC BY-NC 2.0.

Hey there, fellow newbie to systems librarianship! Have you had a moment to take a breath yet? Are to-do and to-learn lists scattered in a notebook, calendar, and in your e-mail? I am right there with you. A little bit of background I moved into my role as systems librarian in January 2018 after serving […]

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Heatmaps with Hotjar

heatmap of Langsdale Library's website homepage

“A picture is worth a thousand words,” so goes the old saying. When it comes to web design, heatmaps provide a powerful illustration of this principle. Heatmaps show an aggregation of users’ clicks and mouse movement on your webpage. User activity is represented through a color gradient, blue or green coloration indicate areas of the […]

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UX? What About EX? Exploring Employee Experience Design for Libraries

Image of library service point

User experience (UX) design has a solid foundation in the consciousness of libraries. At last year’s LITA Forum there were three sessions with “UX” in the title, one for each day of the conference. UX design has made libraries more—to use Aaron Schmidt and Amanda Etche’s phrase—useful, usable, and desirable for users. However, as an […]

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A Chinese and American librarian talk user research and intellectual property

students studying in the library

In April 2018, I traveled to China and presented research on user research and information literacy at the Beijing Normal University (BNU) and the Southwest University of Political Science and Law in Chongqing. Both universities have relationships with the University of Montana, and ours was one of many diplomatic/academic trips that zig-zag across the Pacific […]

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